SHIPPING POLICY

We are pleased to offer worldwide shipping from our studio based in Besançon.
Each order is carefully packaged with attention to detail, respecting both the integrity of the piece and the planet.

SHIPPING DESTINATIONS

We currently ship to the following regions:

France, European Union countries, United Kingdom, Switzerland.

Please note that for orders shipped outside the European Union, customs duties and import taxes may apply upon delivery.
These fees are not included in the product price or shipping costs and are the responsibility of the recipient.

The carrier will contact you prior to delivery if any fees are due.
We recommend checking with your local customs office for further information.

Thank you for your understanding!

We are currently unable to ship to other destinations.
For special shipping requests, please contact us directly at: hello@bizeupstudio.com

SHIPPING METHODS

We offer the following options depending on your location:

Standard shipping – Reliable delivery with tracking and signature confirmation
Express shipping – Fast and secure service for urgent deliveries

Available shipping methods and estimated delivery times will be shown at checkout depending on your destination.

ESTIMATED DELIVERY TIMES

All orders are processed within 1–2 business days before shipment.

Estimated delivery times (excluding customs clearance delays):

France: 2–4 business days
Europe: 2–8 business days
United Kingdom, United States, Canada, Asia-Pacific: 4–10 business days

CUSTOMS, DUTIES & TAXES

For international orders, import duties and taxes are calculated at checkout and included in the total order cost. This ensures:

No unexpected fees upon delivery
Faster customs processing
Full price transparency

All customs fees are based on your shipping destination and order value and are automatically calculated by Wix’s secure system.

PRE-ORDERS

Some pieces are made to order or available as pre-orders. Shipping times are indicated on each product page.
If your order includes both in-stock and pre-order items, they may be shipped together unless otherwise requested.

Need help?

For any questions regarding shipping or special delivery requests, please contact us at hello@bizeupstudio.com. We will be happy to help.

REFUND POLICY

We accept returns within 14 days of delivery. Return requests must be made within this period.

ELIGIBILITY

To be eligible for a return, the item must be unused, with all original tags and packaging intact. You must provide proof of purchase (receipt or order confirmation).

Items that are damaged, incomplete, soiled, or returned without original packaging will not be accepted, exchanged, or refunded.

HOW TO REQUEST A RETURN

Please contact us at hello@bizeupstudio.com with your order number and reason for return:

Bizeup – Laura Guelle
17 Avenue de la Gare d’Eau, 25000 Besançon, France

If your return is approved, we will send you a return label and clear instructions on how to proceed.

Please note that any return sent without prior approval will not be processed.

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect. We will do our best to resolve the issue quickly and provide the most appropriate solution.

WE DO NOT ACCEPT RETURNS ON:

Sale items
Gift cards
Made-to-order or customised items

EXCHANGES

If you wish to exchange an item, we recommend first completing the return process and then placing a new order for the desired item.

REFUNDS

Once your return is received and inspected, you will be notified of its approval status.
If approved, your refund will be processed to your original payment method within 14 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 14 business days have passed since your refund was approved, please contact us at hello@bizeupstudio.com.